• Registered: 2013-07-27
  • Posts: 3

Topic: JB Store Customer service

let me just start with telling everyone I can, how impressed I am with the service Tamara Click gave me with my order on Wed July 24. After procrastinating on my gift search for my Mom's retirement party on Sun July 27, I decided to check out the JB store, only to be surprised by one shipping option, 3 to 5 days was not going to work. After a little searching for a contact, one phone call to Tamara, requesting a shipment to arrive on Fri July 26, and only telling her it was a gift for my Mom, I feel Tamara went above and beyond what most people would do. I live in San Diego, CA, she received the order on the afternoon of  July 24, eastern time, and was able to get it to me by Friday. Wow. Thanks Alot.

So why is it such a big deal,  Well not only was it my Moms retirement party, it was also her 67th birthday party, and more important, a continued celebration of life, with her family, after going thru hell with cancer a few years ago, we are lucky to still have her. And her being a huge JB fan, it was priceless to see her reaction to the gifts on a perfect day. The  "Susan G. Komen t-shirt" you guys offer, was extra special, Thanks again.

Donny Clark

2 Reply by pattyluvsjoe (edited by pattyluvsjoe 2013-07-29 16:11:53)

  • From: Indianola, IA
  • Registered: 2006-07-26
  • Posts: 4,429

Re: JB Store Customer service

That is a great story Donny and makes me even more proud of the World of Joe!  Hats off to Tamara!!!  And so happy for your mom!!!  Many reasons to celebrate!!  Please give her my best and it would be really cool if you posted a picture of her here in her Joe "Komen" t-shirt!  This story just made me happy, too!   smile

                                                         pattyluvsjoe

"I'm not nice to any guitar!"      lol
                 Joe Bonamassa 05-03-12

JBLP CHILD #184
  • Rocket
  • Rocket
  • BONAMEGAMETAL
  • Offline
  • From: San Francisco
  • Registered: 2006-04-26
  • Posts: 10,275

Re: JB Store Customer service

Gives me a smile, Donny.  Thanks smile 

I make a presumption you all will attend the December Joe Bonamassa concert here.


Rock On & Keep the cancer cancelling Faith,
Rocket

"He still doesn't charge for mistakes! wink"
http://jbonamassa.com/tour-dates/
"Everybody wants ta get inta the act!"
“Now, this isn’t your ordinary party crowd, here.  I mean, there are professionals in here.”
  • Registered: 2013-07-27
  • Posts: 3

Re: JB Store Customer service

yes i bought those tics a month ago. thanks

Rocket wrote:

Gives me a smile, Donny.  Thanks smile 

I make a presumption you all will attend the December Joe Bonamassa concert here.


Rock On & Keep the cancer cancelling Faith,
Rocket

  • From: Moved to Maryland
  • Registered: 2012-07-13
  • Posts: 1,961

Re: JB Store Customer service

Donny, how nice of you to take the time for a lovely compliment!  How rare is that?

Best to your Mom and her terrific son.

Welcome to the Forum and the wonderful world of Joe.     wink

"To repeat a good thing is to sit still; to take a chance is to grow." - Joe Bonamassa
I need some Joe...NOW.
Joe = Joy
  • Devan
  • Devan
  • BONAMETAL
  • Offline
  • From: Darwin, Australia
  • Registered: 2010-04-13
  • Posts: 1,304

Re: JB Store Customer service

Great story, and I also want to say that 'Tamara Click' is a killer name for someone working for an ecommerce site ! cool

JBLP Gold Top #129 - redubbed "#1 in Oz"
  • gary
  • BONAMETAL
  • Offline
  • From: Palatine Illinois by Chicago
  • Registered: 2006-08-25
  • Posts: 4,767

Re: JB Store Customer service

You more often here complaints so it's nice to hear when someone does good!Nice of you to take  the time out to point out good service Donny Sonia .A big shout to  Tamara Click.

Your rock candy baby
Your hard sweet and sticky

gary's Website

8 Reply by bump827 (edited by bump827 2013-07-30 11:18:50)

  • From: Newark, DE
  • Registered: 2013-01-13
  • Posts: 1,675

Re: JB Store Customer service

Great great story.  Sorry to rant but FAR too many stores and companies have forgotten the customer is important.  You don't have the shorts in my size - who cares?  Order them for you? Duh!

Kudos to people who go above the norm to make others lives easier!

Alan
  • From: Detroit
  • Registered: 2006-06-02
  • Posts: 5,807

Re: JB Store Customer service

faith in humanity.... restored. cool

- Nic from Detroit... posting on JB's Forum since 6-2-2006
Ask me about my handwound Great Lakes Guitar Pickups
Since 2010, Bonamassa fans have taken advantage of my JB friend discount = my cost + shipping. cool