Topic: JB Epi quality issues

First...I so appreciate Joe's heart in wanting to do this for those of us who missed the Gibson JB goldtops.  I'm just curious as to how many of us had significant quality issues and what type they were.  I used to be a Quality Engineer, and it sure seems significant given the production run.  For me, it took 3 1/2 months to find out it had a broken neck.  Again, I want to thank Joe for giving us this opportunity....just interested in finding out just how bad urge situation is.   Thanks

Bonaburst #18, JB Epi #191, MusicMan Darklord, LP Cherryburst Traditional Plus, Gigliotti GT, Takamine, Takamine 12 string, Martin D-28 & GPCPA1, Fender Amer STD Strat, Fender Custom Shop Gold Metalflake, Custom "OSU" Wagner Tele, Gibson SG Limited Govt Model, Jim Kelly Combo

2 (edited by airportdon 2011-02-09 13:12:00)

Re: JB Epi quality issues

Denbon18 wrote:

First...I so appreciate Joe's heart in wanting to do this for those of us who missed the Gibson JB goldtops.  I'm just curious as to how many of us had significant quality issues and what type they were.  I used to be a Quality Engineer, and it sure seems significant given the production run.  For me, it took 3 1/2 months to find out it had a broken neck.  Again, I want to thank Joe for giving us this opportunity....just interested in finding out just how bad urge situation is.   Thanks

.
A broken neck issue would be from the shipper,I used to work for a major Shipper part time( 5 years)...and if I told you guys how we were forced by management to throw the boxes onto and into the trucks or containers for their quota(many fell off ,onto the floor,broken)-you would not order online!

If you did not comply you were fired.......once an expensive Harley replacement motor fell of the belt.....oil,scrapes nicked up...it was a sad site!

FRAGILE  meant nothing especially around Xmas time when they hired extra help for the demand they had to meet... !

(Why do think all of those peanuts and foam/packing etc inside of the box for...(cushion the shock factor of being dropped/kicked/thrown etc)

So in reality it's not the manufacturing end of it... SO don't blame Epiphone or any other Guitar manufactor !~

And so castles made of sand melts into the sea, eventually.........

Re: JB Epi quality issues

Like I stated, I was a Quality Engineer.....I investigated non conformances.  The box was not damaged....in any way.  There were no marks on the guitat case.  My broken neck isn't the only issue.....I only thought it might be interesting to see how significant the problem is.  Besides    I didn't blame Epi....if shipping is an issue
it's still an issue....as are the delivery problems. I how else do things get improved if we don't know know the problems

Bonaburst #18, JB Epi #191, MusicMan Darklord, LP Cherryburst Traditional Plus, Gigliotti GT, Takamine, Takamine 12 string, Martin D-28 & GPCPA1, Fender Amer STD Strat, Fender Custom Shop Gold Metalflake, Custom "OSU" Wagner Tele, Gibson SG Limited Govt Model, Jim Kelly Combo

Re: JB Epi quality issues

If the guitar is not properly packed inside the case (which it's normally not) it'll still get damaged in shipping. Putting FRAGILE on a box only tells the handlers to chuck it even harder.

Re: JB Epi quality issues

Spider wrote:

If the guitar is not properly packed inside the case (which it's normally not) it'll still get damaged in shipping. Putting FRAGILE on a box only tells the handlers to chuck it even harder.

It took me getting three of these guitars to get one that was not busted. I have no idea why the necks were/are breaking and cracking. The guitar is awesom for the price, however I think part of the problem might be the case.

Re: JB Epi quality issues

Les Pauls are naturally flawed in design. (Let's not get into the Ed Roman debate though).
That neck angle is prone to breakage far easier than so many other guitars.
I'm not saying this is happening every which way...but I could see this happening a lot.
It's something I like though...its the flaws like an imperfect flame that make a guitar personal.

I'm not sure about the control issue going on here, but I'd imagine if even the slightest thing was wrong, JB would be on to it quicker than 'snapping' your fingers.

Re: JB Epi quality issues

I'm just wondering if the guitars are being shipped with the strings tuned up to pitch. There's a far greater chance of a headstock break with the strings at full tension. I've shipped many Gibsons but always with the strings slackened off and I've never had a headstock break. Hell I've even flown many times with my 73 SG deluxe in a standard Gibson case and checked my guitar with the luggage and not had a break. Once again the strings were slackened off so no stress on the neck.

On a side note, all these broken headstock guitars will probably be popping up on eBay within a couple of months. Could be a good oportunity for a fixer upper.

RP

Guitars: 2002 Gibson R8, 2008 Gibson SG Standard, 1977 Fender Statocaster, 1979 el Degas Les Paul Custom, 2011 Epiphone JB Les Paul
Amps: 1982 Marshall 4010

Re: JB Epi quality issues

I'm 2 for 2 on busted headstocks.

After really looking and thinking about whats happening,1st off I really think Rythm is on the right track. The strings are tite,I don't think they should be shipped that way. They shouldn't in my humble opinion be shipped in the case without being cushioned better,headstock bubblewrapped,foam donut around the switch,etc.. Both of the ones I recived are lose fitting side to side,not alot,but enough to cause a snap if it was to be thrown hard enough,which after looking at the first box I really think happens. That brings us to the case inside the box,mine had a peice of cardboard fit to shape over the top of the case,and one peice of rolled bubblewrap on each side,about 1/4 the size they should be,the case still had room to move about. The 2nd outside box on my first one,bad. Lots of movement,no wonder it was broke,because of that alone. That was the Zzounds guitar. The second one that came today,everything was the same ,except the outer box. Seems they didn't have the right size outer box so they used one just a tad shorter and just taped it closed. REALLY

Like I've said in an early post,a few years back when the Lynard/Skynard Goldtops came out my son ordered one. The shipping was impecable,the whole axe was wrapped in bubble wrap,foam donuts around every knob and switch,it came in a gigbag,in a fitted box,inside another that was filled with peanuts. It came from Korea,maybe thats the differance. Maybe it cost cutting by Epipy,who know's.

I still want and will get one of these in one peice,mark my words. I really think this guitar that Joe's had his hand's in on,will be awesome. I don't think it's Epipy's fault as far as the build goes,I think it's the shipping dept. fault. Why should they care as much as the Craftsman,who actually puts them together,you find that in any factory.

Joe if you read this I totally thank you for taking the time and effort into making these Epipy's happen,not all of us can shell out the big bucks for the Gibby's. Your a busy dude and it means alot.

Re: JB Epi quality issues

I posted this o in another thread, but to be fair to the guitar I should post it here as well.....and thanks Joe....this is a great guitar.   
Ok....it's gorgeous.  GS did a set up for me and it looks and plays beautifully.  I have a bonaburst and a Gib LP Trad Plus and this Epi holds its own with both.  Great feel and tone.  Amazingly, the sn for the one I ordered in Oct with the broken neck was 461.....the replacement that came from the GC on Tenn was sn 141.  I hope anyone who has had an issue has as happy an ending as I have.....going to go play some more

Bonaburst #18, JB Epi #191, MusicMan Darklord, LP Cherryburst Traditional Plus, Gigliotti GT, Takamine, Takamine 12 string, Martin D-28 & GPCPA1, Fender Amer STD Strat, Fender Custom Shop Gold Metalflake, Custom "OSU" Wagner Tele, Gibson SG Limited Govt Model, Jim Kelly Combo

Re: JB Epi quality issues

Received one on Wednesday, perfect condition.  Did I mention perfect?

Rock ON & Keep the Faith,
Rocket

"He still doesn't charge for mistakes! wink"
http://jbonamassa.com/tour-dates/
"Everybody wants ta get inta the act!"
“Now, this isn’t your ordinary party crowd, here.  I mean, there are professionals in here.”

11

Re: JB Epi quality issues

A luthier I've used warned me that Les Pauls fitted with Grovers are more susceptible to neck breakages, especially in the hardcase, due to the size and weight of the tuners and the neck angle. The tuners can leave little room in the case for the headstock and any sharp knocks to the case could cause the break.

Might be a possible cause.

'Try as you might to keep a lid on a good time, you can't do it. When people want to have a good time....' - Billy Gibbons

Re: JB Epi quality issues

Les Pauls are the guitar design most susceptible to damage via shipping.  They just are.  The body isn't flat when you lay it on a table or bed.  The headstock angle also adds to the fun.   Everyones' heart was in the right place from the get-go, here.  Joe's, Gibson/Epiphones, etc, right down the line.  The upgraded case is intended to look like the USA one, but that's where the similarity ends.  You need an ATA or SKB type case that has dual cradles for the neck, not a single cradle that these cases have.  There must be adequate padding for the body backside to be held firmly,  the body end and sides also need padding on the wall of the case.  The headstock needs to float and not be able to impact the cases at all.   Even after all of that, you need to pack a guitar "into" the case.  Bubble tape it in there until it doesn't move, jiggle or rattle when the case is shaken with it inside.  When you feel comfortable dropping it from shoulder level it's getting close! lol   Now, you have to do the same kind of packing job with the case going into the shipping container.  Nobody does this correctly. sad   The manufacturers dont, they intend for the  guitars to ship in a container on a ship, not individually.  Also, the packaged guitar/case is a very cumbersome carton to handle.  Not heavy, but hard to grasp, esp. when carrying all the crap a UPS or Fed Ex (or whomever) driver will have with them.
  I have 2 Les Pauls, a vintage sunburst Gibson Tradtional Pro and a '56 reissue Epi Goldtop, both were purchased with broken off headstocks, so I got them cheap.  I made them both new Gibson style headstocks and made the Epi Goldtop "My JB" guitar.  It had p-90 pickups, so I had to route it out for humbuckers.  It has the same Burstbucker pickups, CTS and Switchraft innards and black trim stuff, so it's like a USA in looks and playability/sound, but I have less then $400 into it.  I have under $700 into my Gibson.  I keep them in nice SKB ATA cases! wink   I wanted to get in on the Epi JB guitars, but I have no patience and went the other route instead, cuz I knew waiting would kill me.  Maybe I'll see a broken one on ebay that I can get cheap.  They are weakest at the scarf joint, and the area between the low E and high E tuners near the truss rod route.  There simply isn't much wood left after they drill and route it all out.  All things considered, the Epi hangs with my Gibby all day long, in every way.  They both have the same pickups and guts in them and I think I prefer the Epi's neck carve, truthfully.
Guitars are like shoes to me, they need to be "tried on" and as such, I couldn't really buy another without playing it first, and I'm scared to have one shipped, too.

Re: JB Epi quality issues

Received one on Wednesday, perfect condition.  Did I mention perfect?

I guess I did.

Rock ON & Keep the Faith,
Rocket

"He still doesn't charge for mistakes! wink"
http://jbonamassa.com/tour-dates/
"Everybody wants ta get inta the act!"
“Now, this isn’t your ordinary party crowd, here.  I mean, there are professionals in here.”

Re: JB Epi quality issues

Rocket wrote:

Received one on Wednesday, perfect condition.  Did I mention perfect?

I guess I did.

Rock ON & Keep the Faith,
Rocket

...tumble weed.

That is great...I hope it goes that way for the rest..

..but I'm getting the feeling that this is cropping up a fair bit more than it should. Shipping? Cases? Lastly, guitars?

Re: JB Epi quality issues

DaveWammbarro wrote:
Rocket wrote:

Received one on Wednesday, perfect condition.  Did I mention perfect?

I guess I did.

Rock ON & Keep the Faith,
Rocket

...tumble weed.

That is great...I hope it goes that way for the rest..

..but I'm getting the feeling that this is cropping up a fair bit more than it should. Shipping? Cases? Lastly, guitars?

I would think that order is about right.  If anyone has happened to tick off their final destination delivery person in the past, well maybe they are as Spider says, over zealous in not giving a damn, especially on a personal level. I have a great relationship with most all shippers over a long period of time, in myriad professional and personal arrangements.  It can be like a waiter or other service person-how your treat is how you get it!  wink  Seriously.  That aside, I weigh in at about 90 kg., and I just quickly stepped and quickly stood full weight on the case (being the happy, not mad scientist I am) in two places; first on the top neck portion-nothing happens; then on the raised arch top portion, which did not bow in hardly at all, definitely not threatening to dent.  However, the little bit it did bow in for a second, can transfer weight AND PRESSURIZED FAST MOVING AIR up to the neck portion INSIDE the case IF the case is packed EXTRA tight in the box or boxes. Given that there is a cushioned support under the neck as it approaches the headstock, which is soft but snug, a "clean" break can occur under any pressure, pretty much irrespective of string detuning or tuning.  I'd venture a guess that if shipped flat with guitar facing DOWN ( a possibility, as THIS SIDE UP is as ignored as Spider knows FRAGILE is an Shipping Company Employees Olympic style vent) it stands a better chance of breakage as the guitar falls out and away from the form fit and down, a "clean break" is imminent IF THE INSIDE PACKING BOX IS TOO TIGHT and say, boxes are tossed on top of it in a truck.  There should definitely be some room for movement and "play" of the inner container.  If there is just the case inside a box with whatever packing, I think the odds are about as good as a crummy airline baggage trashing team at breaking ANY guitar in a case.  The guitars?  I believe all are being made in China, set up in the US of A.  These are handmade items and I see great care being given to the inspection processes.  I would believe them at the last, but for those which are closer to the first run, I'd be wary of unaddressed issues which fall into a corrective pattern only as the build up to completion of the total order gets more routine. 

My two senses.  Hope yours is OK!

Rock On & Keep the Faith,
Rocket

"He still doesn't charge for mistakes! wink"
http://jbonamassa.com/tour-dates/
"Everybody wants ta get inta the act!"
“Now, this isn’t your ordinary party crowd, here.  I mean, there are professionals in here.”

Re: JB Epi quality issues

Just wondering if the busted epi's are within a certain serial number range? If so then others that are currently being used with in that range could possibly fail the owner further down the road. But, Let's hope not!

Re: JB Epi quality issues

Spider wrote:

Just wondering if the busted epi's are within a certain serial number range? If so then others that are currently being used with in that range could possibly fail the owner further down the road. But, Let's hope not!

Something I was thinking Spider, was all my Son's and I's guitars hang from string swings on the wall,don't like just leaving them in the case's here in the south. Whats gonna happen with the weight of the guitar hanging there. I feel like this guitar will have to be handled with kid gloves at the rate they are going.