1 Topic by PSmith1946 (edited by PSmith1946 2012-07-10 07:27:14)

  • From: East Lancashire, UK
  • Registered: 2011-06-24
  • Posts: 3,019

Topic: Maybe Joe should take a leaf out of this guys book.

Knowing Joe had guitars busted by airlines in the past maybe he should do this. I know it's been around a while but it must be new to some. How to get your own back in style..

A musician named Dave Carroll recently had difficulty with United Airlines. United apparently damaged his treasured Taylor guitar ($3500) during a flight. Dave spent over 9 months trying to get United to pay for damages  caused by baggage handlers to his custom Taylor guitar. During his final exchange with the United Customer Relations Manager, he stated that he was left with no choice other than to create a music video for youtube exposing their lack of cooperation. The Manager responded: "Good luck with that one, pal."
So he posted a retaliatory video on youtube. The video has since received over 6 million hits. United Airlines contacted the musician and attempted settlement in exchange for pulling the video. Naturally his response was: "Good luck with that one, pal." Taylor Guitars sent the musician 2 new custom guitars in appreciation for the product recognition from the video that has led to a sharp increase in orders.

http://www.youtube.com/watch_popup?v=5YGc4zOqozo

Come on the Blades (sorry Idolbone just had to borrow your line)
  • From: Adelaide, South Australia
  • Registered: 2011-10-14
  • Posts: 1,339

Re: Maybe Joe should take a leaf out of this guys book.

PSmith1946 wrote:

Knowing Joe had guitars busted by airlines in the past maybe he should do this. I know it's been around a while but it must be new to some. How to get your own back in style..

A musician named Dave Carroll recently had difficulty with United Airlines. United apparently damaged his treasured Taylor guitar ($3500) during a flight. Dave spent over 9 months trying to get United to pay for damages  caused by baggage handlers to his custom Taylor guitar. During his final exchange with the United Customer Relations Manager, he stated that he was left with no choice other than to create a music video for youtube exposing their lack of cooperation. The Manager responded: "Good luck with that one, pal."
So he posted a retaliatory video on youtube. The video has since received over 6 million hits. United Airlines contacted the musician and attempted settlement in exchange for pulling the video. Naturally his response was: "Good luck with that one, pal." Taylor Guitars sent the musician 2 new custom guitars in appreciation for the product recognition from the video that has led to a sharp increase in orders.

http://www.youtube.com/watch_popup?v=5YGc4zOqozo

Saw this a year or so ago, great story!!

http://www.stefanhauk.com

stefanhauk's Website

3 Reply by NPB_EST.1979 (edited by NPB_EST.1979 2012-07-10 08:00:58)

  • From: Detroit
  • Registered: 2006-06-02
  • Posts: 5,807

Re: Maybe Joe should take a leaf out of this guys book.

The video for "United Breaks Guitars" was viral three years ago... over 12 million people saw this on YouTube total.
http://youtu.be/5YGc4zOqozo


...good for a country song tongue

- Nic from Detroit... posting on JB's Forum since 6-2-2006
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  • From: New Hampshire, USA
  • Registered: 2010-12-21
  • Posts: 3,650

Re: Maybe Joe should take a leaf out of this guys book.

NPB_EST.1979 wrote:

The video for "United Breaks Guitars" was viral three years ago... over 12 million people saw this on YouTube total.
http://youtu.be/5YGc4zOqozo


...good for a country song tongue

I wonder if their attitude has changed
love the vid

"Joe B saved my soul, forever grateful Ron"
"Some people dream of worthy accomplishments while others stay awake and do them"
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  • From: London town
  • Registered: 2011-10-15
  • Posts: 99

Re: Maybe Joe should take a leaf out of this guys book.

cindyron wrote:
NPB_EST.1979 wrote:

The video for "United Breaks Guitars" was viral three years ago... over 12 million people saw this on YouTube total.
http://youtu.be/5YGc4zOqozo


...good for a country song tongue

I wonder if their attitude has changed
love the vid

No...and neither have other airlines, British Airways and Delta in particular have a lot to learn.