When the Amp is off (and cooled off!), it is fine for you to pull the Tube out.
Just remove it, and then put it back in. Make sure you notice where 1 Of the Pins on the bottom of the Tube is "Missing", as this is a Key. The Tube Socket will have a spot with no Hole to match up with the "Missing" Pin.
Put the Tube in Straight, and make sure it's seated fully and evenly into the Socket.
Now, after re-seating the Tube, is it feeling more solid? If it still moves too much, then maybe the Tube Socket needs to be tightened. This should be a no charge deal from the Dealer's Tech. After all, it's a brand new Amp, and it should be "Tuned Up" and in proper working order, when it leaves the show room.
Tightening a Tube Socket is about as in depth as tightening a screw. So, there should be no trouble from the Dealer on this. None. And there would be no need to "send it off to the Factory", or any other B.S. It is a very simple operstion.
If the Tube DOES seat well, your problem should be rectified. If not, maybe try a new Tube in that slot.
Good luck!
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